Efficient and effective business support and project management services to enable you to get back to doing what you do best.
Hi there, I'm Mercy Nyawira, a Virtual Assistant. Do titles really matter? I've worn all kinds of hats. Baseball caps. Project manager hats. Community builder hats. The "let-me-handle-it" hat. (And yes, even the creative chaos coordinator hat.)
Anyway, that's besides the point.
What really matters is this: I get things done. And I do it with clarity, care, and calm under pressure.
I've onboarded guests through platforms like Airbnb and Booking.com using Hospitable. I've led creative teams through project milestones using Asana, ClickUp, and Notion. I've supported webinar launches from opt-ins and emails to open cart, onboarding, and community nurturing inside Facebook Groups.
I've created content in Canva, edited reels in CapCut, scheduled posts via Metricool, set up funnels in GoHighLevel, and optimized chatbot flows in ManyChat. I've tracked results using Exolyt, Instagram Insights, and Google Analytics not just reporting numbers, but understanding the story behind the data.
But outside of dashboards and deadlines, I'm a poet. A writer. A movie lover with a soft spot for good dialogue. An empath who leads with intention and emotional intelligence.
And just so we're clear, I'm not always playful. If your whole team is serious and gloomy, I'll gather with you in your sad corner, offer a shoulder, maybe some coffee, and help carry the load until the sun comes back out.
So if you're looking for someone who's adaptable, grounded, and gets the job done, pitch me to the highest bidder. Or better yet... just hire me.
I don't just complete tasks—I deliver outcomes that move your business forward.
I adapt to your team's energy and communication style for seamless collaboration.
From automation to analytics, I leverage technology to streamline your operations.
Core services that drive your business forward
From planning to execution, I manage every detail of your projects and launches to ensure seamless delivery and maximum impact.
Optimize your customer journey with strategic CRM management and conversion-focused funnel optimization.
Engaging content that resonates with your audience, strategically scheduled for maximum reach and engagement.
Create exceptional first impressions with streamlined onboarding processes and proactive communication.
Data-driven insights that inform strategic decisions and drive continuous improvement across all channels.
Exceptional customer support that builds lasting relationships and ensures client satisfaction at every touchpoint.
Expertise across the tools that power modern business
Created and assigned tasks, tracked milestones, and collaborated across departments. Kept stakeholders informed using timeline views.
Managed content calendars and launch plans using dashboards and custom fields.
Organized SOPs, client briefs, and knowledge bases with linked databases for easy onboarding.
Scheduled content across IG, FB, LinkedIn, and TikTok. Optimized times using analytics.
Scheduled posts, handled engagement, and adjusted strategies using Insights.
Monitored conversions, traffic sources, and user flows.
Refined content based on saves, shares, and profile activity.
TikTok analytics to track performance, trends, and audience growth.
Designed carousels, lead magnets, and social posts.
Edited short-form videos using transitions, captions, and music.
Created landing pages, email flows, and automation pipelines.
Built chatbots for lead magnets, webinars, and nurturing sequences.
Automated sequences and segmented lists for launches.
Managed Airbnb/Booking.com guest comms in one place.
Facilitated community onboarding, engagement, and support.
What clients say about working with me
Mercy is the reason our webinar launches felt effortless. She handled emails, onboarding, community posts, all before we even had to ask. She's one of the most proactive VAs I've worked with.
We had Mercy onboard our Airbnb guests through Booking.com and Hospitable. She made our process seamless, communicated with empathy, and truly cared about the customer experience.
Mercy owned the backend of our content calendar. Between ClickUp, Canva, and Metricool, she made things happen. She's calm under pressure and quick with solutions.
Her blend of emotional intelligence and tech-savvy execution is rare. Mercy managed our ManyChat automations, analytics, and weekly team updates. I'd hire her again in a heartbeat.
Working with Mercy transformed our client communication process. She streamlined our entire onboarding workflow and reduced response times by 70%. Her attention to detail is unmatched.
Mercy doesn't just execute tasks, she anticipates needs. She set up our entire analytics dashboard and provided insights that directly increased our conversion rates by 35%.
Key achievements and experience across different industries
Let's discuss how I can help streamline your operations and drive your business forward.
Ready to take your business operations to the next level? I'm here to help you streamline processes, manage projects, and drive results.